Auto Import of new tournaments for 3.07.2 on OSX

[Leewah]

If I register for tournaments (MTT & SnG on Pokerstars and Full Tilt Poker) and Begin Auto Import, the HH are loaded fine and operates as expected.

If I already have Auto Import running and start playing some new tournaments, PT3 does not automatically pick up these new tournaments. I need to Stop Auto Import and then Being Auto Import again for the newly registered tournaments to be recognised.

How do I get PT3 to automatically detect newly registered tournaments and import the HH without stopping and starting the Auto Import?

[WhiteRider]

PT3 should find any new hand history files that are created while auto import is running.
What version of Mac OS do you have?
What version of PT3 are you using? (see the title bar of PT3)

[Leewah]

Currently running OS X 10.5.8 with PT3 3.07.2 beta.

The last version of PT3 I was using was absolutely fine with picking up new tournaments once the Auto Import was running. Just became a problem after I installed 3.07.2.

Just a bit annoying having to stop and start Auto Import after each tournament starts so the hands are recorded.

After stopping and starting Auto import after the tournament has started, the HH are imported fine.

[WhiteRider]

That's odd - it's still working OK for me in 3.07.2, although I have 10.6.
I will let our Mac development team know about this and see if they have any ideas.

[WhiteRider]

Please report your problem too - your log files might let us see what is going on.

[WhiteRider]

Is the hand history file being created when you start playing if Auto Import is running, or is it only created when you stop/start the import?
(Please add this info to your ticket, Thanks)

[Leewah]

I have submitted a Support Ticket as suggested and attached as much information as I can. Hopefully it's enough.

[kraada]

Thanks it's much appreciated.

[wonderdog78]

Hey guys any updates on this from the dev team?

I have exactly the same problem.

Mac OSX 10.6.8
PT v3.13.4 beta

MOST of the time it doesn't pick up new tournaments. If I'm lucky, some days (like 5% of the time), it will pick up everything new automatically.

It's really annoying especially when I'm playing 16 tables and have to restart import every time.

[kraada]

I have not heard of this issue being a problem in quite some time. Please make certain you are running our latest beta version and, if you still have this problem, please report it so that we can investigate further for you.