Post Sql Issues

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

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Re: Post Sql Issues

Postby soci » Sun Oct 30, 2011 1:23 pm

kraada wrote:You do not need to manually copy anything - the file writes itself and contains far more information than you see in PT3. Once we have it we will be able to diagnose exactly what is going on in your situation.


I copied above information from the log file - what s the difference if I copy paste or send the file ???
what can be the reason pt3 does not import stars hands and consequently the HUD doesnt work?
this is supercontraproductive and pretty much the opposite of what it should achieve

what puts me on tilt is that no one can help me here on the 'Tech Support Forum'

I uninstalled the program, downloaded again ...still the same issue
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Re: Post Sql Issues

Postby kraada » Sun Oct 30, 2011 3:37 pm

That is not the lot file. What you see shown in PT3 is a very small fraction of the detail we write to our log files.

Hands may not import because of language issues, or not running as administrator, or not having the site properly configured to save hand histories, or a host of other reasons (though those are the most common). You can check these configurations by looking through the steps of the PokerStars Configuration Guide.
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Re: Post Sql Issues

Postby soci » Sun Oct 30, 2011 7:08 pm

thats more like an useful reply. thank you
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