Page 1 of 1

PT Omaha doesnt register

PostPosted: Thu Jan 20, 2011 2:00 pm
by Saftschorle
hi,

i bought the PTOmaha addon, and got a registrations-key. But i cant register the Omaha-Version.
Now the trial-time is over, and it says: Please register

Where can i enter the registration-code?
When i use the help/register tab, there is only a "exit"-button.
In my PT-Account, my registration and purchase is listed.

Can you help me?

Saftschorle

Re: PT Omaha doesnt register

PostPosted: Thu Jan 20, 2011 2:50 pm
by kraada
There should be a box at the bottom left of that window to enter the registration code into. If you cannot find that box, please take a screenshot of what you do see and attach it to a support ticket so that we can investigate further for you.

Re: PT Omaha doesnt register

PostPosted: Wed Feb 02, 2011 7:46 pm
by kubbekaster
Hi. I'm having the exact same problem. Nowhere to enter the code, only says "You got 0 days left of your Omaha trail". Was there an easy solution to the problem, or do I have to fill in a new support ticket?

Re: PT Omaha doesnt register

PostPosted: Wed Feb 02, 2011 7:51 pm
by kraada
If you purchased an Omaha code instead of an Omaha Add-on one of our support technicians can fix it via the support system for you.

Re: PT Omaha doesnt register

PostPosted: Tue Apr 19, 2011 4:20 am
by jayzel
Hello

I buyed PT3 hold'em in january and registered it without problem. In april I've buyed omaha add-on and then received a new registration code but I don't know how to enter it. Do I need to uninstall PT3 to reinstall it with the new registration code ?

PS : Sorry for the mistakes I'm french :roll:

Re: PT Omaha doesnt register

PostPosted: Tue Apr 19, 2011 9:34 am
by WhiteRider
When you purchase an add-on version you should not get a new code - the new module should be added to your existing code, so you may have chosen the wrong option. Please create a Support ticket and explain the situation and we'll get your licenses sorted out for you.

Re: PT Omaha doesnt register

PostPosted: Tue Apr 19, 2011 5:43 pm
by jayzel
Ok, I'm doing this. Thx

Re: PT Omaha doesnt register

PostPosted: Wed Apr 20, 2011 7:38 am
by jayzel
Hello,

You were right. It works now.

Thx

Re: PT Omaha doesnt register

PostPosted: Wed Apr 20, 2011 9:44 am
by WhiteRider
Great - thanks for letting us know. :)