Importing of hands

[siberianex]

Yesterday, I was importing hands from my ring games at Full Tilt. After the session, I went to the Cash Games, Sessions tab, and I could see the session with the table name and hours played, but I could not see how many hands I played or any of the results on the tables, they all showed zero. I then tried to manually import the session hands for each table again, and the import said that 1 files was imported and XXX amount of hands were duplicates, so they were not imported. The problem is, I cant see any info.
I also tried to purge the sessions and re-import them in, but it also does not work.
I ran some sessions today and all is working correct for todays sessions but I cant fix the one from yesterday.

Is there a way for me to fix this issue?

[kraada]

Do you have any filters set? If you had a filter set that filtered those hands out that could cause this sort of behavior. Try clicking Clear at the top right to remove any filters and see if the hands show up then.

[siberianex]

Do you have any filters set? If you had a filter set that filtered those hands out that could cause this sort of behavior. Try clicking Clear at the top right to remove any filters and see if the hands show up then.

No Filters were set. Is there a way I can upload a picture of what it looks like? Would that help?

[kraada]

Zip up and attach the file to a support ticket and we'll take a look.