Unanswered tech support 2+ weeks

[fijiman123]

I submitted a tech support question 2+ weeks ago and I've followed up twice, and I've received no reply.

So I am posting here in the hopes that someone (another user?) can help out.

Here is my submitted tech support query. Note that of the 4 items, #2 and #3 seem to have resolved themselves somehow with the passage of time. Also, I'm a Mac user. (New MacMini)

Message left on Feb 21, 2011 04:57PM:
I continue to wait for reply. It has now been two weeks (!)

Message left on Feb 10, 2011 11:10PM:
Hello,
I am still waiting for a reply.
As an update, the links in #2 are now working, but the installation continues to fail as per #1.
And I can't sign in to your site, (as per #3 above) and thus cannot post to the forum.
I would appreciate a response, or some indication of the expected response time.
thanks in advance
Simon.

Message left on Feb 8, 2011 11:09PM:
Hello,
4 things...
1. I've previously attempted to install the new versions over the past several months and after they download they don't install properly and crash. I'm stlll using 3.07.6 beta
2. I tried to download again tonight, and the download links were broken
3. I registered a user name and password tonight. After validating via my email link, when I tried to log in it wouldn't accept my user name and password. I reset my password, validated again, and once again it wouldn't allow me to log in.
4. For the last two months you've been charging me a monthly fee via my paypal. Why?
Thank you in advance
SImon

[WhiteRider]

What is your ticket number?

1. Try rebooting then dragging PokerTracker from Applications to the Trash and then run the installer again - that should let it update.

4. The only monthly fee is for TableTracker, which is an optional service that you can opt into. You can cancel this via the TableTracker Cancellations page.

[fijiman123]

Thanks for the suggestion. If I drag my PT to the trash, I will not lose my hand histories, correct?
Ticket # is 105010
Table Tracker? I didn't intend to get this, and never used it nor downloaded it. I'll look into it.
thx
fj

[WhiteRider]

No, that won't lose your hand histories or any other configuration - that is all separate.

TableTracker is a service that you can opt into when you purchase PT3 - we do not charge you for anything unless you choose the option, and you can cancel it at any time.

I don't know why your ticket hasn't had a response, but I've made sure it's in the right place and added a link to this thread in an admin note.