PT 3 crashes during purge

[Alexnorge]

Hey

PT 3 used to work perfectly fine while purging tournaments, but lately it crashes every time. It happens wether I purge tournament or cash, one tournament or whole sessions.
It seems like it's "running/thinking", but as soon as I click anywhere on PT 3 (1 minute or 20 minute in after starting the purge) - it chrash.

What to do?

[WhiteRider]

Is your database a lot larger now than the last time you successfully purged? Roughly how big is it?
The purge can take quite some time in very large databases, and can appear unresponsive for a while at the start. I wouldn't expect that to happen when purging a single cash session, though.

What exactly happens when you click on PT3? Does it say it is not responding, or does it actually crash and disappear? Do you get any error message?

Please enable logging and restart PT3 then attempt to purge a single cash session. Let it run for a long time (e.g. start it when you are going to be away from your computer for a while, or overnight). If it crashes (or still shows as not responding and crashes when you click on it) attach the PokerTracker.log file to a Support ticket.
Thanks.

Tutorial: Submitting a Bug Report

[Alexnorge]

yeah, it's bigger - probably by a lot. Dunno how to check how big tho?

It just looks like it's running, when I click it freeze/ turn white - W7 tells me it crashes and that I can try to wait for it to work again (never does), close it or try to repair it (never works). Closing only option.

Will test and report.

Tx so far

[kraada]

The log files compress down really well so even if it's a very large log file it may well still compress to be small enough to attach without a problem. If it's too large though even compressed we can work out another way for you to get us the file.

[Alexnorge]

ok

I'm starting the purging while logging is enable now for 1 cash hand and going to bed. Will provide the ticket for you tomorrow if it crashes again. If not, I'll try for 1 of the tournaments I've been trying to purge.

Another "funny" thing occured today while playing tournaments. My hud only showed hands from my current sessions. I haven't changed any settings in my Hud settings (at least not by purpose) - but guys I have over 3k hands on started from 0. I got nice notes on most of them - but still it was very annoying.

Related issues you think?

[kraada]

It depends where the problem is, depending on what's going on with your database, it's possible they're related.

[Alexnorge]

Morning

I've let it run throughout the night, but only to get my sessions for cash up It didn't after 20 minutes last night so went to bed. When I woke up this morning after 7 hours - the sessions tab was still updating.

I switched to Tournaments and purged a random one. It worked! ..but when I tried to sort by pressing the tabs for Start time, Table type, Tourney Type etc. It chrashed again. I'll let it run while at work to see if it's working again when I come home - and then send you the support ticket if that sounds like a plan to you?

Right now PT3 is frozen, and several areas are all white. It says "Not Responding" on the Purge database main headline.

Best regards
Alex

[WhiteRider]

Yes – please send us your logs and describe exactly what you did. Thanks