OnGame tournament HUD problem

[TTR85447932]

Hello,
Durring ongame tournaments when Iam moved to another table the hud will stop working. But the hands are importing. I relly dont know what to do.

[WhiteRider]

I'm sure that stats worked after a table change at OnGame last time I tried it - please report your problem so that we can investigate. Your log files along with the hand history file and a screenshot of the table you were moved to should let us see what is going on.

[TTR85447932]

I think its poker client problem. It helps when I restart poker client.

[tsichou]

i have the same problem
and in the end it doesn't import the results

[WhiteRider]

Which problem exactly?
If it is the same as above please report your problem as suggested above.

I don't remember for sure but I don't think OnGame provide results information for tournaments - PT3 can only import what is in the files. If you have files with results information which isn't imported please attach an example to a Support ticket so that we can investigate.
See the Tutorial: Tournament Auto Detection for more information.

[moobmonkey]

Hi

I have this problem as well, I think the problem is that when you start a tournament (or restart the client) window name starts with "Table #5" for example, when they move you to another table it changes to "-5" (Does not say "Table" at all), restarting the tournament resets the window name and it starts working again

Could you let me know if this helps and when we will get a fix ?

Thanks

[kraada]

Since the window title does not match what PT3 expect, there is nothing we can do in order to correct this issue. If OnGame fixes the window title problem when a player changes tables, PT3 will begin to work properly.

[moobmonkey]

Don't you have contacts at onGame to address these problems ?

[WhiteRider]

We do have contacts at most sites, but we don't have any control over their development. We can make requests, but we can't force any site to make any changes to their software. The more of their players who ask, the more chance something will be done, though.

[fockfish]

I experience the same problem that is mentioned. I posted it several weeks ago- but didnt report it cause I knew the outcome.
Ongame does many things to help bad players (they even mention on their site that they want "recreational players" cause they generate more rake).
One of the things they do it to make thousands of updates- so that players who use pokersoftware (eg PT) face functional problems.

I am totally fed up with reading things like "the pokersite changed this or that and therefore we cant do anything".
If there is a new table, the handhistory shows all players (obviously one hand later)!
IF PT NEEDS A TABLE NUMBER TO RUN CORRECTLY, then change it- U HAVE ALL INFO REGARDING THE PLAYERS NAME AND THE CHIPS AMOUNT AND THE SEAT... there is all info that is needed.

Last comment from my side-
I saw the comment of a guy who was threatening to leave towards holdem manager. For me, thats a very expensive option cause using a new program is very expesive (reardging the time i would have to invest). I would pay much more for PT if the support was better. The support is so customer unfriendly in many ways:

-dont take customers for serious
-repeating the same things again and again
-using cheap excuses for problems that could be fixed but might be complicated to fix