Manual import broken after PS update

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

Manual import broken after PS update

Postby johan313 » Tue Jan 10, 2012 2:55 pm

Hello,

So i was running a bit older version of PT3 and noticed that the HUD was not working and no hands were imported. So after i looked at the forum i updated to latest beta version. Now it seams that by handhistry fiels are gone (for some reason) so i requested the missed hand histories from stars. Sadly i cannot import them because i get the error Encountered unexpected end of hand history. (Hand #73618073449) (Line #873)

Any advice? Im importing by pasting the email content into a text file and importing the file (worked so far).
johan313
 
Posts: 13
Joined: Tue Apr 15, 2008 5:49 pm

Re: Manual import broken after PS update

Postby kraada » Tue Jan 10, 2012 4:26 pm

Please attach the file you're having trouble importing to a support ticket so that we can investigate.

Your processed files are all found in the Processed Folder as shown in the box labeled as such on the Auto Import -> Preferences tab. You should be able to manually import the files from there to get all of your missing data.
kraada
Moderator
 
Posts: 54430
Joined: Wed Mar 05, 2008 2:32 am
Location: NY


Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: No registered users and 0 guests