Problem with Ongame importing

[markotm]

Hi there,

I played at Ongame with Auto Import and noticed that (at least) one hand was not imported. I requested the hand history from Ongame as a text file and tried to import it manually (I did both manual import & import from email) but this one hand refuses to come through - and the hand is in the text file, I checked that. Please advice...

[WhiteRider]

Please attach the hand history file to a Support Ticket so that we can investigate.

[markotm]

Done