3.11.9 beta for Mac

[Gioco]

Just downloaded the above update and used it on PokerStars.it; on two tables it recorded the exact amount of my win as losses in the same amount and on a third where my win was .01 it recorded it as a loss of $1.60. It used the same losses in recording daily winnings and computing month to date. Any way I can manually correct this?

[joaoleao]

Same problem here.
I downloaded the new beta and didn't know about the problem with PokerStars hand histories.
As the previous poster, one of my tables shows the correct amount (or at least very near) and the other shows a disparate value (around $1 instead of $25).

Was 3.11.9 supposed to deal with this hand history issue or is it just a coincidence?
What should we do now? Wait for PokerStars to correct this issue or will there be another beta release?

Thanks in advance.
-João

[WhiteRider]

3.11.9 handles some of the error cases but we're aware that it doesn't work in call cases. Please check this thread for more information.

[Gioco]

But I never had problems previously, now it records all my wins as losses. I'll try your manual fix but it is hard to understand how you fixed a product that had previously worked without problem for me and now it is completely out of wack. Also, it is not very good customer service to tell customers that it is up to them to correct an error you created. It says by action that your attitude toward customers is that you don't care.

[kraada]

The problem is that the PokerStars software is writing in its hand histories that players lose hand when they in fact win - we are trying to work around this issue until their fixed software is in place for everyone.