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Having A Problem Configuring Auto Import for Everleaf

PostPosted: Sun Apr 29, 2012 11:29 pm
by entrncd
I am attempting to configure auto import for my new everleaf skin, and I keep getting this error when I select the relevant HH folder:

[ img ]

I have double checked, and no other site is using this directory to save HH. What is the problem and how do I fix it?

Thanks

Re: Having A Problem Configuring Auto Import for Everleaf

PostPosted: Mon Apr 30, 2012 2:53 am
by WhiteRider
Check where the other sites in PT3 are configured to import and make sure that none of them match.
Where are you importing from?

Re: Having A Problem Configuring Auto Import for Everleaf

PostPosted: Mon Apr 30, 2012 1:39 pm
by entrncd
I recorded a video to do duplicate the problem :)

http://youtu.be/GAzqWiuz8Pc

Re: Having A Problem Configuring Auto Import for Everleaf

PostPosted: Mon Apr 30, 2012 2:30 pm
by kraada
Please try updating to our latest beta version and let me know if you still receive the error in that version.

Re: Having A Problem Configuring Auto Import for Everleaf

PostPosted: Mon Apr 30, 2012 4:10 pm
by entrncd
Updated to latest beta, same problem.

Re: Having A Problem Configuring Auto Import for Everleaf

PostPosted: Tue May 01, 2012 2:53 am
by WhiteRider
Please enable logging and restart PT3 and try to add the folder again. Attach the PokerTracker.log to a Support Ticket with a link to this thread so that we can investigate further.

Tutorial: Submitting a Bug Report

Re: Having A Problem Configuring Auto Import for Everleaf

PostPosted: Tue May 01, 2012 11:55 pm
by entrncd
Ok, submitted as requested with log file and link. Thanks