Page 1 of 1

Error while importing

PostPosted: Sat May 05, 2012 9:03 am
by defiu
Hello there,
I'm trying to import my whole HH from pokerstars.it but in some files the importer disoplays this message (staying on it for a long time before prompting the next error):
Warning: Unrecognized game type: (Line #116740)
This is the row number 116740:
PokerStars Hand #74471216718: Tournament #503269508, €21.70+€5.00+€3.30 EUR Hold'em No Limit - Level I (10/20) - 2012/01/25 15:24:51 ET
Table '503269508 9' 9-max Seat #1 is the button
Seat 1: spewergirl (3000 in chips)
Seat 2: imabigkidn0w (3000 in chips)
Seat 3: giambasofia (3000 in chips)
Seat 4: Blacksnakee (3000 in chips)
Seat 5: eduardo7083 (3000 in chips)
Seat 6: coccin3lla (3000 in chips)
Seat 8: bigSandrone (3000 in chips)
Seat 9: ninetto1989 (3000 in chips)
imabigkidn0w: posts small blind 10
giambasofia: posts big blind 20
*** HOLE CARDS ***
Dealt to bigSandrone [Ks 7c]
Blacksnakee: folds
eduardo7083: folds
coccin3lla: folds
bigSandrone: folds
ninetto1989: folds
spewergirl: folds
imabigkidn0w: folds
Uncalled bet (10) returned to giambasofia
giambasofia collected 20 from pot
*** SUMMARY ***
Total pot 20 | Rake 0
Seat 1: spewergirl (button) folded before Flop (didn't bet)
Seat 2: imabigkidn0w (small blind) folded before Flop
Seat 3: giambasofia (big blind) collected (20)
Seat 4: Blacksnakee folded before Flop (didn't bet)
Seat 5: eduardo7083 folded before Flop (didn't bet)
Seat 6: coccin3lla folded before Flop (didn't bet)
Seat 8: bigSandrone folded before Flop (didn't bet)
Seat 9: ninetto1989 folded before Flop (didn't bet)

This is preventing me from moving from holder manager to PT :(

[I have PT 3.13.4 just updated because I had the same issue with the previous version as well]

Re: Error while importing

PostPosted: Sat May 05, 2012 9:06 am
by WhiteRider
Please attach the full original hand history file for that tournament to a Support Ticket so that we can see what is wrong and make any necessary changes.
I assume this is a bounty tournament?

Re: Error while importing

PostPosted: Sat May 05, 2012 9:18 am
by defiu
I found a similar topic in this forum where the suggestion was to remove the line break between "ET" and "Table". They should be on the same line.
I'm trying batch removing those beak lines with a text editor.
The strange thing is that those files arrives directly from pokerstars. I ask them to send me my whole history.
The file where i have the problem is about 48 MB! So i can't submit it.
I update you as soon as the batch removing is ended.

Thanks

Re: Error while importing

PostPosted: Sat May 05, 2012 9:46 am
by defiu
Uhm strange.
I removed all those line breaks (and it seems that the operation went well without changing anything else in the file) and now it's full of these errors:
Encountered unexpected end of hand history. (Hand #xxxxxxx) (Line #xxxx)

How can i send such a huge file?

Thanks

Re: Error while importing

PostPosted: Sat May 05, 2012 9:50 am
by defiu
done it.
submit it to support with attachments.

thanks

Re: Error while importing

PostPosted: Sat May 05, 2012 2:10 pm
by WhiteRider
Thanks - we'll get back to you via your ticket.