Technical Problems in Piv Network (Merge & Cake)

[arvyt]

Piv Cake:

Real money hand histories can't be read. PT3 states "Play money hands are not supported" I was already advised to change the uni-code language settings but still PT3 can't properly read hand history and HUD ain't working.

[ img ]

Piv Merge:
In the case of Piv Merge, they upgraded their GUI last night. PT3 used to work at this GUI and read hand histories but as of today I can't read hand histories as seen in the image
[ img ]

Any suggestions for these problems?

Thanks

[kraada]

We are aware of the Merge issues and will be putting out a new Beta release later today to fix these problems. This is the first I've heard of the Cake issue though - could you attach a hand history file that is not importing to a support ticket for us so that we can investigate further for you?

[arvyt]

We are aware of the Merge issues and will be putting out a new Beta release later today to fix these problems. This is the first I've heard of the Cake issue though - could you attach a hand history file that is not importing to a support ticket for us so that we can investigate further for you?

Actually I've already addressed this issue to support. I was advised to change the uni-code settings and they also said that there was nothing wrong in the hand histories I've sent to them.

[WhiteRider]

Then please follow up via your ticket where we have all the information - we will be able to help you more directly there.