crash log

[Włodzimierz]

I was previously a free trial ,today hold'em bought versions for $ 99 and on the same instalce crash log pops up ...

already sent an e-mail to Support but did not deign to answer


I uninstall the old Install file package and download a new again?

[WhiteRider]

Please bear with us while we get to your ticket - we have a high volume of support requests at the moment and we're a little short-handed today because it is ThanksGiving in the US.

Please do not uninstall PT4 - that is unlikely to fix anything and can cause complications.
Please update to the latest version, v4.05.6 Beta. PT4 Download Page

If PT4 crashes when you run PT4 again please run it using the 'Logging Enabled' link in your Start menu and then attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to your ticket so that we can see what is going on.

Tutorial: Reporting a problem

(For future reference, please post PT4 issues in the PT4 section.)