I have a problem and I don't where to go...

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I have a problem and I don't where to go...

Postby BestServedCold » Thu Nov 13, 2008 5:26 pm

I purchased PT2 back in May 05. I used it and enjoyed it. Excellent product.
Stopped playing poker. Bought a new PC. Now I'm playing again.
Don't want to buy PT3 until it supports UltimateBet which is the only site I play on.
Does this mean I have to repurchase PT2?

I suppose another question is whether I can still use Gametime+ with PT3? (Which by the way, I don't really care for but at least it's free...)
BestServedCold
 
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Re: I have a problem and I don't where to go...

Postby ptrack pat » Thu Nov 13, 2008 6:40 pm

Reinstall PT2 and send me the new product ID from the Help/About Poker Tracker window.
http://www.pokertracker.com/products/PTH/download.php

Use the online support system to request the code...
http://www.pokertracker.com/support/?cat_id=4
ptrack pat
 
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Re: I have a problem and I don't where to go...

Postby BestServedCold » Fri Nov 14, 2008 3:36 am

Is it a problem that I already used up the 30 day trial on a new DL?

I don't think I can get to the Help/About tab...
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Re: I have a problem and I don't where to go...

Postby ptrack pat » Fri Nov 14, 2008 9:15 am

Then click on the Enter Key window and send the hardware fingerprint using the online support system.
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Re: I have a problem and I don't where to go...

Postby BestServedCold » Fri Nov 14, 2008 10:04 am

Pat, thanks so much. Key received. Problem solved.

Excellent customer service.
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