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I have a problem and I don't where to go...

PostPosted: Thu Nov 13, 2008 5:26 pm
by BestServedCold
I purchased PT2 back in May 05. I used it and enjoyed it. Excellent product.
Stopped playing poker. Bought a new PC. Now I'm playing again.
Don't want to buy PT3 until it supports UltimateBet which is the only site I play on.
Does this mean I have to repurchase PT2?

I suppose another question is whether I can still use Gametime+ with PT3? (Which by the way, I don't really care for but at least it's free...)

Re: I have a problem and I don't where to go...

PostPosted: Thu Nov 13, 2008 6:40 pm
by ptrack pat
Reinstall PT2 and send me the new product ID from the Help/About Poker Tracker window.
http://www.pokertracker.com/products/PTH/download.php

Use the online support system to request the code...
http://www.pokertracker.com/support/?cat_id=4

Re: I have a problem and I don't where to go...

PostPosted: Fri Nov 14, 2008 3:36 am
by BestServedCold
Is it a problem that I already used up the 30 day trial on a new DL?

I don't think I can get to the Help/About tab...

Re: I have a problem and I don't where to go...

PostPosted: Fri Nov 14, 2008 9:15 am
by ptrack pat
Then click on the Enter Key window and send the hardware fingerprint using the online support system.

Re: I have a problem and I don't where to go...

PostPosted: Fri Nov 14, 2008 10:04 am
by BestServedCold
Pat, thanks so much. Key received. Problem solved.

Excellent customer service.