After Update Error in Getting Hands from Disk

[Krutch525]

Screenshot 2026-09-16 023317.png

(82.33 KiB) Downloaded 66 times

Screenshot 2026-09-16 023317.png

(82.33 KiB) Downloaded 66 times

I'm getting an error message when I try to get my hands from disk after the update. I followed the instructions for the new update so I can access my databases but now, I'm getting the following error message when I try to upload my hands.

[Flag_Hippo]

You are using a third party stat pack which looks like it isn't installed. Did you drop the pph database schema so the PokerTracker 4 database update could complete? After the database update did you then reinstall the schema following the instructions from your stat provider?

[Krutch525]

Yes. I followed the instructions given by the mods and dropped the pph database and the update was completed. Regarding the stat pack, I bought this many years ago and i can't remember who I bought it from but I think it's a HUD stat pack. Actually, the site I play on, we can't use HUDs so this stat pack is no longer useful to me. For me to fix this, do I have to delete the custom columns and stats one by one ?

[Flag_Hippo]

If you are not using any other third-party stats you can try disabling the 'Configure -> Options -> Download Premium Content' option and then restarting PokerTracker 4.