HUD displaying wrong name

[mrjorisa]

While playing ZOOM, my HUD often displays the wrong opponent's stats in certain hands (ss below). This problem does not occur at the normal tables. I believe that sometimes as tables change, the stats of the new opponents do not load up. FWIW my cpu has pt4/stars running on ssd, intel i5-2500k, 8gb ram. Is this a known bug for zoom? Resetting the HUD during the hand does not solve the problem as well. It's a pretty big and expensive problem imo and hopefully can be fixed.

[ img ]

[tarix]

Are you running 4.01.13 BETA ?

[vchu]

Same thing happens with me. I'm using PT3 latest beta version.

[tarix]

If you are using the latest version make sure your preferred seating is set correctly in both PokerStars and PokerTracker.

PT3 PokerStars Configuration Guide
PT4 PokerStars Configuration Guide

[mrjorisa]

everything is set correctly for me and im using the latest versions.

[mrjorisa]

bump

this problem needs proper attention n has to be resolved rather than just brushing it aside as a problem on our user side i.e not updated software etc.

[WhiteRider]

Next time you see this please attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket along with a full screenshot and the hand history files from the session so that we can investigate further.