HUD doesn't show

[FREDERIC56300]

Hello. I just bought PT4. And I play on the ipoker network. The hud doesn't show up directly when I table select. Indeed, it takes a long time to appear. Also, sometimes I'm missing a HUD for a player. And, I am forced to constantly reset the stats on the other tables to have them up to date. What can I do? Thank you for the answer

[Flag_Hippo]

That could be a database or configuration issue so please go to 'Database -> Database Management'. Click the 'Housekeeping' button and run the following in this order:

1. Tune PostgreSQL (this only needs to be completed once ever. If this step fails, you can safely skip to step #2)
2. Reindex
3. Cluster
4. Vacuum/Analyze

After the housekeeping is complete rebuild the database cache via 'Rebuild Cache -> Full Cache Rebuild'.

If that doesn't resolve the problem turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing some hands on a table with 'Play Poker -> Get Hands While Playing' active, take a screenshot of your desktop and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your screenshot and support bundle to a Support Ticket where a technician can review your logs and follow up with you.